For shipping we work together with PostNL/FedEx. Together we strive to deliver your order as quickly as possible. This is often within 1 working day, if you order before 4 p.m., your order will often be delivered the next day! If you have not received your order after 4 days, please contact our customer service.
Your order can be delivered to your home or to another address (for example your work).
Delivery via PostNL
PostNL will deliver your order to the address you specified. If the package cannot be delivered, it will be delivered to the neighbors or offered again later. The day and time of the 2nd delivery depends on the day of the 1st delivery. If you are not at home with the 2nd delivery, you will receive a note in the letterbox. It states at which PostNL Service Point you can pick up the package. You have 7 days to collect the package, otherwise the package will be returned.
Pick up at a postNL Collection point
You no longer have to stay at home to receive your package. You can have your package delivered to a pick-up point at PostNL. You decide where your package will be delivered and when you will pick it up. There is always a postNL location near you. You can pick up the package within a week, after which the package will be returned.
After receiving your products, you have 60 days to notify us if you want to return the products. Which is 3x longer than most online retailers because we are so confident in our products. When you have reported that you wish to return the products, they must be demonstrably returned to Alwaysprepared.shop within 60 days.
The purchase amount will be refunded as soon as possible but no later than 14 days after cancellation.
Items whose safety packaging has been broken can therefore not be returned without explicit contact with Alwaysprepared.shop customer service.